Repair Request Form


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The Advantages of ISI

The ISI advantage begins with exceptional service and savings of up to 20 percent. These savings are created in part by our affiliations with Premier, Vizient, MedAssets and First Choice

We add value to your customer experience through:

  • Low overhead that reduces customer costs
  • Experienced technicians who provide expert service and fast turnarounds
  • Loaner equipment for you to use while yours is being repaired or cleaned

Cost savings don’t mean you sacrifice on quality. In fact, our services include a number of features that help provide top quality and assurances with each cleaning or repair:

  • Reports: Our detailed reports show you exactly how your instruments are performing and where you can be saving money.
  • Free diagnostics: We provide full diagnostic services and a list of prioritized recommendations at no charge.
  • Comprehensive services: We work on a variety of scopes and other instruments, meaning we can be your one-stop shop for repairs and cleaning.
  • Rigorous testing: We put each instrument through a rigorous set of tests before sending it back to you. This ensures that your instrument meets strict quality control measures.
  • Warranties: Take peace of mind in knowing that each repair features a 120-day warranty. If your instrument fails or if you have concerns about our workmanship, we provide additional repairs at no charge.
  • Availability: You always enjoy direct access to ISI’s expert technicians and management team. We are glad to answer questions or discuss your needs.

Cleaners

Cleaners

EndoTerg, ISI’s low-foaming enzymatic detergent for flexible endoscopes is perfect for your scope processing needs. EndoTerg breaks down dried blood, mucous, and other organic matter on flexible endoscopes without leaving a soapy residue. Designed specifically for flexible scopes, EndoTerg provides thorough yet gentle cleaning.

  • Bacteriostatic and free-rinsing
  • Removes organic matter safely and effectively
  • Concentrated formula makes 128 to 1280 gallons of solution
  • Safe for plastic, rubber, metal
  • Available in various package sizes